Cancellation Policy

We are committed to providing a high quality service and your therapist dedicates a significant amount of time preparing for your appointment. In addition, there may be times when patients are placed on a waiting list for the service. In order to provide the most efficient service we request that clients provide us with sufficient notice when cancelling an appointment.
The following policies apply for appointment cancellations, late arrivals and failures to attend.

Late Cancellation / Failure to attend an appointment

Clients unable to attend a scheduled appointment or group session must cancel the appointment with 48 hours notice to avoid cancellation fees. If notice is provided after this time, a late cancellation fee of 50% of your scheduled appointment fee will apply. If a client fails to attend a scheduled appointment and no notice is received the full appointment fee is payable.

Further appointments cannot be scheduled until accounts are paid in full. We understand that from time to time 48 hours notice can not be given, in the instance of children being unwell or emergencies occurring. Please phone to cancel appointments with as much notice as you can. NDIS clients will be charged 90% of the appointment fee as per the NDIS guidelines.

Late arrival to an appointment

To ensure an efficient service schedule we ask that you arrive promptly for your scheduled appointment. We recommend arriving 5-10 minutes prior to your appointment time. Late arrivals will still incur the full fee for the scheduled appointment. Unfortunately since your therapist will have other appointments scheduled before and after, the session cannot be extended if you are late.

Please contact admin@orthoadvantage.com.au to cancel your appointment if your appointment is more than 48 hours away.

Please call 0490 282 949 if you are cancelling your appointment within 48 hours of your appointment.